Knowledge workers are professional employees such as financial and marketing analysts,
engineers, lawyers, and accountants. All knowledge workers are experts in a particular subject
area. They create information and knowledge, which they integrate into the business. Knowledge
workers, in turn, act as advisors to middle managers and executives. Finally, executives
make decisions that deal with situations that can significantly change the manner in which
business is done. Examples of executive decisions are introducing a new product line, acquiring
other businesses, and relocating operations to a foreign country.