The restaurant hostess is the first employee to interact with arriving guests as they enter our restaurant.
Responsibilities;
To greet arriving guests, welcome them into the establishment and seat them
Answering the telephone, booking reservations and moving tables together to accommodate large parties
Check the reservation book for reservations for the next meal period
Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests
See that the reservation signs are placed on the tables.
Inquire with the kitchen what the daily specials are for the shift
Always answer the phone politely using a friendly tone and being informative
The telephone must be answered on a maximum of three rings
If a guest / customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
Must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
Present at the hostess station at all times.
Greet and welcome guests and introduce yourself.
The hostess is a very important part of Hotel Restaurant?s experience. Always remember you are the first and the last person the guest / customer sees. Therefore you are their first and last impression.