Dear Miss Hiromi Isogai,
Thank you for taking your time for give us your review and for staying at Red Planet Phuket, Patong during your recent trip to Phuket.
I am embarrassed to learn that we have failed in our mission of providing you our standard of service with regard to the inconvenience on local information provide by our front desk staff. Please accept our sincere apology to your case, may I ask you to contact me directly at Sakdiphat@redplanethotels.com so that we can look into the matters further. Also, the issues hot pot in room has been given attention and was a topic of discussion with the management concern for next improvement.
Once again thank you very much for your feed back. If there is anything we can do to add to the comfort of your next stay. Please do not hesitate to contact me
Once again thank you very much for sharing your experience and you comment will help us to improve our service to keep up our hotel's performance to other guest. We wish to welcome you back at Red Planet Patong, Phuket once again in the future.