Academic and public administration communications literature was reviewed, with a focus on the three
areas most relevant to Alert Bay: best practices for internal and external communications, public
engagement, and strategies to face communications challenges. Sources included books, scholarly
journal articles, Municipal World magazine articles, and government publications. These were found
both using Google, Google Scholar and UVic Summon. When available, documents about civic
communications were prioritized, but more general literature about communications was also used.