To all:
I have been promoting this total responsibility concept many times but seems that we are still not totally understand this concept. We face confusions in management when we are not sure knowing this total responsibility concept.
Just in today I see the below questions:
Question one ---- Is it purchasing total responsibility when IQC is not performing properly at incoming inspection to cause problem with vendor? Should purchasing be the one to follow up IQC to sort out the problem? Or purchasing will pass the buck to IQC and sit and wait for problem to be gone?
Question two ---- should it be total responsibility of Environment department for outsider complaining bad odor from our company or environment just sit and wait facility / maintenance to take corrective action? Shouldn’t it be environment to call a meeting to set up action items with concern people and commit corrective action and date? And follow up until all actions finished on time.
Question three ---- Should it be sales department responsibility to commit to customer when sales receive a spec. change from customers? Or sales will just inform engineering then sit and wait engineering to do something?
Question four ---- should it be the total responsibility of production if customer audit finds out production is performing an operation without SOP? or production will say SOP issuance is Engineering responsibility and do nothing?
ETC …… ETC
There are many more examples happened in our company daily. We seem to pass the buck to the others to slow down our corrective action and to cause poor performance. We forget the total responsibility concept.
Whatever happened in your department it is your total responsibility to correct it, no matter the root cause is from whoever else. It is your responsibility to coordinate, follow up the implementation of corrective actions thru your team partner.
Please review, practice this concept in your department effectively immediately.
Lindsay --- Please translate it to Chinese and issue.
Warin ---- Please translate it to Thai and issue.