In the event of an incident rendering our business unit/department location inaccessible, our strategy for continuing business is to first, ensure the safety and security of all employees, and second, to continue critical business operations. This plan assumes worst case scenario.
It is the responsibility of the business unit to review and update this plan in order to keep it current and viable. This plan requires testing according to the applicable schedules. Reminders will be sent to responsible parties by the BCP system.
Details of worst case scenario planning assumptions, and required maintenance and testing schedules can be found in the BCMO BC Guidelines document.
All associated process recovery arrangements contained within this plan must comply with the current Information Security Handbook and the Thomson Reuters Technology Policy maintained by the Thomson Reuters Information Security Risk Management (ISRM) organization. It is the responsibility of the BC Plan Owner to ensure that critical assets required to support existing recovery arrangements (whether Thomson Reuters assets or 3rd party) are in compliance with the Thomson Reuters Information Security Handbook and the Thomson Reuters Technology Policy.
The in-scope assets would include but are not limited to the following; computing devices, networks, mobile devices, etc.
More information related to the current Thomson Reuters Information Security Handbook and the Thomson Reuters Technology Policy can be found here:
https://thehub.thomsonreuters.com/groups/information-security-risk-management
In the event of an incident rendering the Thomson Reuters Bangkok location inaccessible, our strategy for continuing business is to first, ensure the safety and security of all employees, and second, to continue critical business functions from predefined alternative sites (including home) as appropriate. During the BCP the product development group will focus only on the severity level 1 problems.
In the event of a disruptive incident at U Chu Liang Builidng, employees will be asked to work from home. Some of the 3rd level support group will work from Singapore and share environment 2nd level support group in Singapore. Prior notification to the contact at the 2nd level support will be required.
For more severe geo-political business interruptions, over and above natural disasters and civil unrest where working from home becomes impractical, the following approach will be used. There are four main categories of team in Bangkok Operational Center, and the approach for each category will be as follows:
1) Sales and Client facing teams - clients would be supported from the ASEAN regional office in Singapore
2) News Team - Reuters News has their own detailed BCP plan which would be followed
3) Software Development Centre - the groups that make up the Software Centre are global virtual teams with employees in other sites, and the responsibilities would transfer to employees in the other locations
4) Site Central functions - e.g. .Learning, Business Operations, HR, Facilities. Support would be provided on a "best efforts" basis locally and with back up from the teams in other locations e.g. regional facilities, regional HR
Alternative Locations: for a long-term evacuation or more widespread incident, Facilities will work with appointed property agent in identifying a temporary office as required.
Employee Communication: Activate of new message on BCP Updated Line (02 7899909) is the responsibility of the LIMT.
Travel Arrangements: travel can be arranged through at worldwide@carlsonwagonlit.co.th. , office hours tel: 6626851720, extended hours assistance tel: 66811372200, 24 CWT London Emergency Service Center: 44 2087579000.