From the customer’s perspective, the marketplace operates in a similar fashion. The customer intending to rent or purchase a video could seek a particular content (the movie) in a variety of contexts (video rental stores), with little regard for the infrastructure (manufacturing, distribution, and channel activities) that made this transaction possible. From the company’s perspective, however, the marketspace transaction is very different from the marketplace transaction. Time Warner has a new opportunity in the marketspace to manage directly its interface with customers at all three levels. It can define and control the contexts through which its content is vended. More important, it can achieve brand differentiation and customer loyalty at both levels. In those areas where it is a dominant cable operator, it may even cement loyalty at the infrastructure level as well. Time Warner Cable need no longer rely on channel members to maintain relations with customers because now, as with the customer-company interface in voice mail, the company can manage its customers directly.