The procedures that accompany the software system deal with both, the regular
operation of the software system and its maintenance. The regular software
operational procedures define the method of program employment and the
responsibilities for performing input processing, output processing and control
activities. The maintenance procedures define the processes and responsibilities
for the correction of “bugs”. Another group of procedures deals with changes
and improvements of programs, their approval and performance. The quality of
these types of procedures contributes to the quality of services the software
system provides