The welcome programme is a series of
communications to every new customer
that introduces them to the team at Majestic
and encourages future purchases. There are
three main elements to the programme.
In-store
Welcome begins during a customer’s first visit to
Majestic. Having enjoyed a great experience, and
probably tasted some wine, with a member of our friendly
and knowledgeable team they leave with an introductory
booklet and tasting notes. The next day we email a voucher
for a second shop – a free bottle of wine chosen especially
for them.
Email and Direct Mail
Over six months customers receive personalised
communications at specific stages. We aim to highlight
the unique benefits of shopping with Majestic and provide
inspiration to further explore the world of wine with us.
One on Wine
Every new customer is invited to our personalised wine
consultation ‘One on Wine’. This helps people to find their
‘perfect bottle’ and get the best out of our vast range