A working party could be formed, to identify existing policies, strategies and approaches and make preliminary assessments of their success and their shortcomings. The working party could then propose policies and strategies informed by best practice within ASEAN and other jurisdictions. A discussion paper could be circulated among key stakeholders for their input before a final paper is drafted. This process could involve coordinating responses between a number of agencies including those responsible for consumer protection, telecommunications, law enforcement, consumer complaints agencies, and business and consumer organisations.
This same broad approach could be taken at the ASEAN level, with a particular agency within a member nation responsible for providing leadership and administrative support to develop ASEAN-wide policies and strategies.