5.6. Training and development
Training and development is one area where the size of the international hotel chains
enables them to excel. Their ready access to IT and other media infrastructure and their
well defined HR frameworks offer many opportunities for employees to develop their
capabilities, especially through training and job mobility programmes.
Marriott’s management training curriculum enables managers to identify the
appropriate training courses or learning experiences to meet their personal and career
needs. All Marriott managers in all brands, worldwide, have one universal training
framework to guide them in their development and growth throughout their career.
Training begins with the Management Development Programme and often continues
with other development opportunities throughout the first year.
To support the development of their staff, IHG has developed an on-line Careers
Room. 68 Through individualized training programmes tailored for all levels of the
organization, they aim to help employees to achieve higher performance and more
satisfaction from work than ever.
Other hotel chains have developed their own “university brands” such as the Accor
Academies and Hilton University.