In 1998, a network development team led by ABC’s chief information officer (CIO) initiated a major overhaul to its enterprise network infrastructure, thus initiating ABC’s Net II project. The team consisted of members from WAN Support, Voice Support, LAN Support, and Technical Advisory Committee. The team started off with defining the goals for Net II: (1) reducing network operational costs, (2) decreasingnetwork downtime, (3) cutting down network latency, and (4) providing usable voice connections through network. Given the goals, the teammade detailed tactical decisions on design criteria such as network protocol to be used, bandwidth, services provided, equipment, and deployment method. The CIO made sure to keep the decision making process open. “Where all participants sought a limited number of relevant alternatives that provide a satisfactory solution,” the CIO recalled, “the team selected a satisficing solution that was more ethically and rationally relevant to ABC that either maximization or optimization could deliver”.