Message:
Hello,
We send the money immediately after the refund is approved by our transactions specialists, but later on the time of refund may take from a couple of working days to about two weeks, depending on the payment method you used.
If you used paypal wallet or paysafecard, this should take no longer than 72 hours for the money to reach your account, but in case of credit card this process is a bit longer since credit card companies reserve up to 3-4 weeks to complete the refund process.
Best regards
Kamila