Dear High Life Bungalow,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 2068364471 for Mr Michael Doubinski.
This reservation has already been cancelled as a no-show (which was the correct way for you to cancel the booking, yes). Check-in date 2016-10-15. We understand that the guests arrived but chose not to stay, and that you kindly took them to another resort. Thank you for your courtesy for our mutual guests.
We’re aware that there is a penalty associated with the cancellation but request that you exceptionally waive the fees and refund the guest for the unstayed nights of their booking. Kindly consider the guest’s request and let us know of your decision at your earliest convenience.
You will not be charged commission for this cancelled booking.
Thank you in advance for your understanding and cooperation.
Kind regards,
--
Rebecca Sisk
Booking.com Customer Service Team
Click the following link for the Customer Service phone number in your country
[http://www.booking.com/general.html?tmpl=docs/customer_service;trprm=cucalnk]http://www.booking.com/general.html?tmpl=docs/customer_service;trprm=cucalnk