No bragging, no excuses
Modesty, compassion, and discipline were also important. A manager who stayed with Four Seasons from the prior management of the George V described the Four Seasons due diligence team that came to the property as "very professional and not pretentious; detail oriented; and interested in people. They did not come telling me that all I did was
wrong," he remembered, "and showed a lot of compassion.The people are good, but still modest— many people in the industry can be very full of themselves." Importantly, excuses were not tolerated at Four Seasons. "Oh, but we have just been open a year" or "The people here do not understand" were not acceptable statements.