Spa Telephone Etiquette – makes sure you are always ready totalk before answering a call;
be aware of the area in which you are answering the call; speak at a moderate rate (160-180
words per minute); let the callerfinish their statement or question before responding; avoid
using crutch-words, slang, or colloquialisms; ask permission to place calls on hold; wait for a
response; never allow a call to remain on hold for more than one minute; if the caller is on
hold for a minute, pick up the line and ask if they would like to continue to hold or have
someone return their call.