After handling the crisis in the best possible manner and with all affordable assets and
resources, the members of the crisis management team need to meet again as already
mentioned before in the stage of the next three years (Lynch 2004, 9-20). Feedback of
how the crisis was handled should be required and collected from employees,
stakeholders and governmental contacts. The team than evaluates the feedback to find
out what could have done in a better way, and what aspects need correction. The best
possible time to do the evaluation for a new contingency plan is direct after one crisis
has ended. Firstly, because the event is still present in everyone’s head and secondly,
after the crisis is before the crisis and it is uncertain when the next crisis hits the hotel
(Fink 1986, 7).