ฉันรักแปล2.3 Employees 'Appreciation' Training
Employees both internal marketing of the participants, but also the internal marketing of the object, the level of skills of the strength of Staff, are the elements of customer value constraints. Therefore, companies must strive to improve internal marketing staff quality through training. Special attention should be paid to the direct contact with the front-line customer service staff training, because they not only direct contact with the customer, but also directly participate in service marketing campaigns, corporate image and quality of service, mainly through their reflected. When training for front-line staffs, both to make them fully understand and appreciate the overall objective of corporate marketing services, and enhance their sense of responsibility for customer service, but also to cultivate their dealings with customers and establish good relations with customers of high-level skills. For some employees with special functions, you need to increase according to the nature of work they are engaged in a number of specialized training to help them acquire special skills of communication and services necessary for the work.