Waiting time for appointments was an issue throughout the VA in 2014. Figure 7.1-23 shows the percentage of patients with a wait time of less than two weeks for their appointments, segmented by service and whether the patient was new or established with the PACT, and compared against the VA average and VA 90th percentile. Figure 7.1-24 shows risk-standardized readmission rates as evidence of effectiveness of care. This measure is the check and balance to the reductions in LOS shown in Figure 7.1-10.