5. Conclusions and Discussions
1. Overall, the level of happiness of SMEs employees in Chiang Mai was at the high level
and the level of opinion towards the five factors affecting happiness at work was also at the
high level.
2. Three factors affected employees’ happiness, namely relationship, quality of work life,
and leadership. In order to promote and improve the level of happiness of employees,
organizations should improve on the elements which had not been highly ranked:
Element 1: Relationship. Good relationship results in good communication, altruism
among employees, and unity, all of which lead to happiness at work. Therefore organizations
should provide fairness to every level of employees. Heads or supervisors should create a
friendly work environment, promote sharing of opinions, encourage employees to help one
another and support team work. Good relationship starts with trust, honesty, friendship, and
altruism, based on understanding and fairness.
Element 2: Quality of work life. Good work environment brings both physical and mental
health. Comfort and benefits make employees satisfied and create good attitude towards
work, which in turns decreases problems. Good quality of work life increases happiness at
work.
Element 3: Leadership. Leaders have to pay close attention to employees, especially in
SMEs which are smaller organizations. The important things are communication, informing
employees about their performance, giving advices, and listening to their opinions.
Promoting happiness at work for employees means creating motivation, giving support,
creating desire to regularly work, and promoting 2-way, transparent communication.
Moreover, leaders have to be dedicated for the good of the organization to make employees
feel good.
Executives have to pay attention to creating happiness for employees, especially those in
SMEs which have their own limitations in terms of capital and technology. When personnel
work efficiently, organizations gain competitiveness. Creating happiness at work does not
necessarily need money, but executives and employees have to be determined in creating
friendly atmosphere, one that increases creative thinking, and freedom for new ideas as in the
saying “Quality organization starts with quality personnel, not quality machine or quality
5. Conclusions and Discussions
1. Overall, the level of happiness of SMEs employees in Chiang Mai was at the high level
and the level of opinion towards the five factors affecting happiness at work was also at the
high level.
2. Three factors affected employees’ happiness, namely relationship, quality of work life,
and leadership. In order to promote and improve the level of happiness of employees,
organizations should improve on the elements which had not been highly ranked:
Element 1: Relationship. Good relationship results in good communication, altruism
among employees, and unity, all of which lead to happiness at work. Therefore organizations
should provide fairness to every level of employees. Heads or supervisors should create a
friendly work environment, promote sharing of opinions, encourage employees to help one
another and support team work. Good relationship starts with trust, honesty, friendship, and
altruism, based on understanding and fairness.
Element 2: Quality of work life. Good work environment brings both physical and mental
health. Comfort and benefits make employees satisfied and create good attitude towards
work, which in turns decreases problems. Good quality of work life increases happiness at
work.
Element 3: Leadership. Leaders have to pay close attention to employees, especially in
SMEs which are smaller organizations. The important things are communication, informing
employees about their performance, giving advices, and listening to their opinions.
Promoting happiness at work for employees means creating motivation, giving support,
creating desire to regularly work, and promoting 2-way, transparent communication.
Moreover, leaders have to be dedicated for the good of the organization to make employees
feel good.
Executives have to pay attention to creating happiness for employees, especially those in
SMEs which have their own limitations in terms of capital and technology. When personnel
work efficiently, organizations gain competitiveness. Creating happiness at work does not
necessarily need money, but executives and employees have to be determined in creating
friendly atmosphere, one that increases creative thinking, and freedom for new ideas as in the
saying “Quality organization starts with quality personnel, not quality machine or quality
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