1. Observe for causes of ineffective coping such as poor self-concept, grief, lack of problem-solving skills, lack of support, or recent change in life situation.
Situational factors must be identified to gain an understanding of the client's current situation and to aid client with coping effectively (Norris, 1992).
Listen actively to descriptions of stressors and the stress response. Having an opportunity to speak about stressors is helpful in dealing with stress overload. Listening engenders trust and trust is the first step in the process of helping clients to reduce the psychological distress of stress overload (Ackley & Ladwig).