I am writing this message to seek your kind assistance regarding below booking.As you know Cel Tours and Voyage Prive are good partners.The operation team of Voyage Prive had made a mistake on the flight of this booking.They have booked the wrong date which is not the exact date the customers had booked the hotel.They had been trying to find the new flight,Unfortunately, the customer got upset and would like to cancel and asked for full refund.I am therefore strong seek your kindest support on this case in order to have a good relationship with Voyage Prive in the future.