IMPORTANT NOTICE
PLEASE ENSURE YOU HAVE SELECTED THE CORRECT SIZE AND USED THE CORRECT ADDRESS.
THUNDER APPAREL WILL NOT BE HELD ACCOUNTABLE FOR SHIPPING TO AN INCORRECTLY ENTERED ADDRESS.
When will I receive my order? (UK)
We ship orders usually within 2 working days, Recorded delivery. The service usually arrives within 2 working days after postage, but please give 15 days until getting in touch as per the terms of Recorded Delivery.
The most popular reason for a parcel not arriving is that the item has not been able to be signed for.
Please check if there was a while you were out card left as this will have instructions on rearranging delivery.
When will I receive my order? (International)
We ship orders usually within 2 working days. They usually arrive within 7-10 working days (Mon-Fri). Please allow this time before getting in touch
I've used the wrong shipping address with my PayPal.
Thunder Apparel can not be held accountable for any incorrect address provided. You can use the contact form in the navigation bar if you need to change the postal address, although the order may already have been shipped.
I can't use PayPal/PayPal won't let me log in.
No problem, just use the contact form and someone will get back to you about other methods of payment.
Are your tees unisex?
Yes, everything we do is in standard sizes and all measurements are next to the sizes on the store.
Will you sponsor my band?
We love to get bands wearing our clothing, but as we are a newly established Label with relatively small stock levels, we can't sponsor every band that gets in touch. We only consider bands that have upcoming tours/photoshoots/videoshoots and are extremely pro-active, with a large following and who interact with their fans.
Returns Policy
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original condition. Sale items are non-refundable. We will exchange the item on receipt, Alternatively, if preferred, we will issue a full refund excluding the original delivery charge.
Terms & Conditions:
Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.