Your order defect rate does not meet our performance target of less than 1%. The order defect rate metric is based on A-to-z Guarantee claims, negative feedback, and chargebacks.
We want to call your attention to this issue because failing to meet our performance targets can result in the removal of your Amazon.com selling privileges.
To speak with someone about this message, you can request a telephone call from Seller Support (https://sellercentral.amazon.com/hz/contact-us/performance).
You can view your performance metrics on the Account Health tab of the Customer Satisfaction page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/seller-rating/pages/account-health.html). Reviewing your order defects may help you identify where you can improve your performance.
To learn how order defects affect your metrics, search "Seller Performance Measurement" in Seller Central Help. For performance improvement tips, search "Seller Best Practices."