4.1 Output variables
Many benefits can be achieved using ICT in
government. However, a word of caution given by
Saul and Zulu (1994) is in order. The authors see
ICT as a means to an end and not an end in itself.
The value of ICT lies in its ability to assist the
government in finding solutions to its problems.
ICT expenditure can only be justified if there are
benefits accruing to it and not adopting it for its
own sake.