Quality: The greater its level of accuracy and reliability, the higher is the quality of information.
a. For IT to work well, the information it provides must be of high quality---it must be timely, complete, and relevant.
Timeliness: Timely information is available when it is needed, not after the decision has been made.
a. In today’s rapidly changing world, information must be available on a real-time basis.
b. Real-time information is information that reflects current conditions
Completeness: Information that is complete gives managers all that they need to know to exercise control, achieve coordination, or make an effective decision.
a. One of the functions of IT is to increase the completeness of the information that managers have
Relevance: Information that is relevant is useful and suits a manager’s particular needs and circumstances.
a. Irrelevant information is useless and may actually hurt the performance of a busy manager.
b. The people who design IT must make sure that managers receive only relevant information.