Nonetheless, the results of the current study have implications for multiple stakeholders involved in purchasing, administering, providing, and evaluating EAPs. Employer purchasers are typically interested in optimizing enrollee participation from an EAP product to meet the objectives of improving worker health and productivity while receiving the most value from behavioral health care expenditures. Likewise, EAP providers have a contractual responsibility to supply adequate levels of service to clients in need. Our findings lend support to French et al.’s (1997) statement regarding ‘‘the apparent need for better and more frequent information regarding EAP services’’ and those of other researchers that efforts to increase awareness and management support for an EAP appear to facilitate its attractiveness to those employees who may benefit most from its services