The work carried out by Accenture HR Services on behalf of BT covers the administrative and transactional activities associated with the whole employment life cycle, from recruitment to retirement. Service provision can be grouped into six main areas: recruitment (including recruitment advertising, screening applicants, running assessment centres and candidate testing), deployment (including managing internal transfers, relocations and internal vacancies); employee performance (including health and safety and appraisal administration); employee development (including designing and delivering online and classroom-based training and induction); reward(including pension, pay and benefits administration); and leavers(including severance administration and alumni data management). Accenture HRS is also responsible for sickness monitoring, occupational health, employee assistance programmes and handling disciplinary and grievance cases. HR Services are delivered through two main channel: