Almost 60% replied that they were satised ( 19% ) or very satised ( 40% ) with their relationships with their own customers {satised}. Almost two-thirds reported their customer loyalty {loyal} to be predictable ( 36% ) or very predictable ( 29% ) .
Almost 60% replied that they were satised( 19% ) or very satised ( 40% ) with their relationships with their own customers{satised}. Almost two-thirds reported their customer loyalty {loyal} to be predictable ( 36% ) or very predictable ( 29% ) .