Academic digital libraries are getting more benefit from the Web possibilities to help with
teaching, learning and research activities. Because of it, more and more people use the services
that they offer. Therefore, it is very important that the academic digital libraries provide a good
service in order to satisfy the users’ expectations. The aim of this paper is to present a decision
support system assisting the staff of the academic digital libraries to make decisions in order to
meet the users’ needs and, in such a way, to increase the number of users utilizing them. To do so,
the decision support system is composed of several decision rules which generate recommendations
according to both objective and subjective criteria to improve the quality
of the services offered by the academic digital libraries.