This is Justine, I am happy I was able to help you.
I have reviewed the email you sent me and have examined the images and will do my what ever it takes to provide clarify for you.
So we know that your privileges were removed because of your performance and the only way to regain it is to be eligible for reinstatement upon appeal.
-After checking your account I'm seeing where you received a notification "Your Amazon.com selling privileges have been removed" on June11, 2015.
-A review was done on your account and you where notified on June 13, 2015 to create a plan of action.
-On June14, 2015 you were notified that your plan of action submitted was not a strong viable plan of action for the defects on your account.
-On June 17, 2015 you were notified that the Plan of Action you had provided, was found to reactive instead of preventive and proactive.
The last notification you received is just to let you know that your plan was not found to be effective enough.
I offer my deepest apologies for the trouble you may be experiencing with this, I'm sorry for making you have to take an additional step regarding this issue. It is just to ensure that I provide you with a clear and the best resolution to avoid and discrepancy. You and I will pinpoint all the details and do all we can for you to regain your selling privileges. I will now guide you has how to approach this issue.
Here's how to appeal:
Step 1: Determine why your selling privileges were removed
*We have already did that. "seller ratings"(poor performance)
Step 2: Evaluate your selling practices
Review your customer metrics and identify those that do not meet our performance targets. Evaluate your selling practices for those that may result in buyer dissatisfaction. Review your inventory for items that are in violation of our Policies & Agreements.
*See Order Defects and also in your seller account go to the Performance tab and review all your option provided in the dropdown
Step 3: Create a Plan of Action
Create a Plan of Action that outlines the steps you will take to correct the problems you identified in Step 2. Providing a precise Plan of Action that effectively addresses the problems improves the chance that your selling privileges will be reinstated.
An example (taken from your account):
If the notice from Seller Performance indicates your selling privileges were removed due to a Negative Feedback.
*On 5/4/15 ratings: 1
Feedback:Do not buy from this seller. I ordered a fan, and the communication was a mess. They finally refunded my purchase price, but, buying from them is not worth the hassle.
Action :If comments reflect a lack of response from you to buyer emails, your Plan of Action may include scheduling time every day to respond to all buyer correspondence. Shows you have identified the problems in your selling and/or inventory management practices. Address how you will change your practices to resolve them.
see link for more details and examples: https://sellercentral.amazon.com/gp/help/help-popup.html/ref=ag_200370560_cont_cxsellnoti?ie=UTF8&itemID=200370560&language=en_US#how
Step 4: Send your appeal to Amazon
Once you have created your Plan of Action, send it to Seller Performance with your request for reinstatement.
Log into your seller account.
Click Performance Notifications on the Performance link.
Find the notice you received about the removal of your selling privileges, and click the Appeal button.
Click the Appeal decision button.
Enter your Plan of Action details in the form provided.
Click Submit appeal to send your completed appeal to Seller Performance.
Step 5: Watch your email for a decision from Amazon
After receiving your Plan of Action, we'll notify you of our decision by email, usually within 48 hours. We review all appeals carefully. However, submission of an appeal does not guarantee reinstatement of your selling privileges.
I admire your patience and must commend you for trying to improve your account. Please go ahead with the guidance given and re submit an appeal.
I hope the information provided was has assisted you further, I would really appreciate if you evaluate the quality of our service by selecting one of the tabs below.
For concerns/queries related to this issue contact seller-performance@amazon.com.
Have a great day!
Please let us know how we did.
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Thank you!
To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=1424048441
We've resolved your case, and have categorized this issue using the Resolution Code:
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us
Thank you for selling with Amazon,
Justine R.
Amazon.com Seller Support
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MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=1424048441
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