Bare Necessities
Lilliane Caron, owner and director at Caronlab Australia and Waxxxpress, shares tips on operating a successful wax business:
Waxing clients deserve to be pampered a little. Cleansing an area before waxing can be relaxing, and using an after-wax oil or lotion can be soothing. It’s the little things that stick in clients’ minds.
Teach your staff how to save money through correct waxing techniques and to reduce the overuse of utensils like strips and hard wax.
Use a buddy system. If two therapists can work on the one client simultaneously and minimize the service time, this will mean more appointment availability. Also, when therapists work together, they become motivated and more team focused.
Retail sales can come from waxing services, not just facial or spa treatments, and it’s a lot easier to sell a $20 ingrown hair treatment to six clients in a day than a $120 product to one client after a facial.
Quality products made from quality ingredients will result in better outcomes for your clients, especially with reduced irritation, redness, and ingrown hairs.
Maintain a clean environment. A wax pot should always be shining and clean before the next client arrives, and ensure that no wax residue remains anywhere.
Never think you or your staff know it all, especially with waxing. There are so many wonderful techniques, hints, and tips you can gain from each other in a spa.