Recently, XYZ Bank introduced yet another pioneering service; namely, Electronic-Banking (EB) which allows customers to perform many common transactions from the comfort of their home personal computer. The EB service requires the use of a modem,
which is common in most home personal computers. XYZ Bank provides the required EB software free of charge and the number the modem calls is a toll-free (800) number. The software is easy to install and user friendly. The main effort on behalf of the user is the initial setting up of the different payee accounts; afterwards, handling transactions with EB is so trivial that customers may hardly visit the bank again.