Update summary:
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Original Info.ID: 20150227-07
Original article: "[FDE] On HIBUN FDE installed PC, OS fails to start after putting the PC to hibernate/sleep or turning off the power abruptly"
URL: [ http://support.hitachisolutions-us.com/hibundb/db.cgi?page=DBRecord&did=136&qid=all&vid=131&rid=477&Head=&hid=&sid=n&rev=0&ssid=&fvid=31 ]
Update: "5. APPLICABLE PRODUCT"
This is an UPDATE to the notice on the issue with current HIBUN product.
Please read the details below.
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ABBREVIATION EXPLANATION
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In this article, abbreviation is used as follows:
HIBUN AE Full Disk Encryption as HIBUN FDE
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1. SYMPTOMS
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When HIBUN FDE (listed in 5. AFFECTED PRODUCT) is installed on a PC, one of the following symptom may occur;
[Symptom 1]
After pre-boot authentication, the following message appears and OS fails to start
"Loading operating system ...
Invalid algorithm."
[Symptom 2]
After the PC is powered on, the following message appears and OS fails to start
"*** STOP in PsMain ***
Error code:0x5000c81"
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2. CONDITIONS
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This problem may occur if one of the following conditions is met on the PC which HIBUN FDE (listed in "5. AFFECTED PRODUCT") :
(1) After powering off the PC abruptly, restarts the PC
(2) After resuming from hibernate/sleep/hybrid-sleep status, restarts the PC
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3. WORKAROUND
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On the PC which HIBUN FDE is installed, please do not power off the PC abruptly. (*)
Also, please do not put the PC in hibernate/sleep/hybrid-sleep status until HIBUN FDE is upgraded to the version which is listed in "6. APPLICABLE PRODUCT" section.
* Any issues possibly caused by powering off the PC abruptly would not be supported even after applying the version of "6. APPLICABLE PRODUCT."
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4. RECOVERY PROCEDURE
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[Symptom 1]
When this symptom occurs, there will be no recovery procedure.
Please format the PC and install HIBUN FDE which version is listed in "6. APPLICABLE PRODUCT".
[Symptom 2]
When this symptom occurs, please follow HIBUN FDE recovery procedure and delete HIBUN FDE.
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5. AFFECTED PRODUCT
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Product Name Version
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HIBUN AE English version FDE 08-01, 08-02
09-01
09-10 ~ 09-10-/E
09-11 ~ 09-11-/A
10-10
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6. APPLICABLE PRODUCT
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Product Name Version
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HIBUN AE English version FDE 10-10-/A (released on 3/23/2015)
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7. CONTACT INFORMATION
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Please contact your local reseller and/or distributor in your area if you have questions.