Design/methodology/approach – Effective responses were received from 206 respondents,
selected conveniently from the localities of Jammu city. After scale item analysis, the data were
analyzed using factor analysis, correlations, t-tests, multiple regression analysis and path modeling
using SEM.
Findings – The findings of the study support that service brand equity in the healthcare sector is
greatly influenced by brand loyalty and perceived quality. However, brand image has an indirect effect
on service brand equity through brand loyalty (mediating variable).