There were no statistically significant differences in family center care scores across service sectors, but statistically significant differences in family center care scores between parents’ and professionals’ were found.
Qualitative data revealed positive experiences and perceptions of receiving family center care from professionals “on the ground” across sectors, but negative experiences and perceptions of family center care at the systems level (i.e., administration, funders). These broad experiences emerged as a core theme “System of Exclusion”, which integrated the key themes: (1) “The Fight”, (2) “Roles and Restrictions of Care”, and (3) “Therapeutic Rapport”. Professionals and service providers can use findings to ensure that services reflect current conceptualization of family center care, and decision and policy makers can use findings to recognize systemic barriers to implementing family center care and inform policy change.