You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated and begun implementation of a change strategy to improve organisational culture and ensure ethical and legal compliance of agents. Key outcomes of the strategy will be:
● development of an ethics charter for the business based on WHS responsibilities and REIV Code of Conduct (completed in Assessment Task 2)
● revisions made to existing policies and procedures to incorporate use of charter by agents (completed in Assessment Task 2)
● training for managers and agents on use of charter, WHS responsibilities and legal/ethical responsibilities (partly completed in Assessment Task 2).
Managers have now been trained in WHS and ethics. It has been decided that managers will train their agents.