In order to strengthen reliability, Merriam (1998) suggested that the investigator’s
position and bias be revealed and described. He also recommends using multiple sources
of data for triangulation. Lastly, Merriam (1998) stressed that the research process should
be clearly documented for others to possibly replicate the study. The researcher had
addressed these concerns in the case study by using various methods of data collection
such as observation, document review and interviews in which the researcher’s position
of a current administrator was revealed to the participants of the study.