Dear NATCANITCA,
I am Fara from Dell Technical Support Department and I am assigned to assist you on your concern with regards to the faulty system.
Please be informed that the new replacement unit is Vostro 5480 due to your current unit Vostro 5470 has obsolete. Attached with this e-mail are the terms, conditions and replacement system's configuration. Please read through it carefully and then reply confirmation with the cover letter back.
Alternately, you can also reply my e-mail confirming that you agree with the terms, conditions and replacement system's configuration. If you agree, please type "I accept the offer with the terms and conditions as written. I agree to return all said equipment to Dell computer in the specified time frames".
Please note that the exchange is conditional to the full return of Original Unit (inclusive of battery and power adapter(laptop); power cord(tower)) together with any software, software licenses(COA label & Mirosoft Office MPI card- if any), driver disks/CD’s and documentation that have been delivered for use of the original system. Please do not return carry case.
NOTE For Collection:
• Do Not post back the original/faulty unit to the address stated in the T&C letter head.
• The pick-up service (for original unit) will be carried out once you have received the replacement unit.
• Kindly let us know if you would like to arrange for same day delivery and collection service.
• Please do not hand over the original unit to the logistic when they deliver the replacement unit to you if you did not scheduled for same day delivery and collection service.
• For different day collection service, our courier will contact the end-user for collection appointment. The courier pick-up service is in between 9AM-4PM.
• If you have issue scheduling the suitable time, please feel free to let us know.
• During the point of returning, please Do Not leave the faulty unit in unattended condition.
Meanwhile, appreciate if you could confirm the correct contact detail.
• Contact person name: NATCANITCA
• Contact number: 0884376998 / 0855523218
• Shipping & collection address: PTT 555/1 VIPARVADEE-RAKSIT RD. CHATUJAK BKK 10900
Please do not hesitate to reply my email with any queries or questions, or to progress your Quote# 32604641 to an order.