Conference & Banqueting Sales Manager
Job Purpose
To handle requests for seminars, weddings, conference, etc. From the first telephone call through to invoicing, he or she:
Identifies precisely the expectations of the customer
Checks the availability of meeting rooms and bedrooms
Prepares costed proposals
Follows up customers and confirms reservations
Passes on instructions to the various departments (reception, food and beverage and kitchen)
Key Responsibilities
Ensuring the success of the event
Delivering customer satisfaction
Making sure that customer promise is kept
Handling any complaints and following-up debtors