The MC guides and reviews organizational perform- ance using a balanced scorecard approach. This approach identifies Key Business Drivers (KBD’s) that are areas in which SFF must do well to successfully per- form in the marketplace. Within each KBD are several areas of performance measure-ment, and KI’s that link to the annual Operating Plan and key strategies.
The frequency of collection and integration of KI and performance data and information varies with process and cycle times. Data may be analyzed and integrated into reports by stakeholders in source areas. Data and reports are collected and may be further ana- lyzed and integrated as appropriate for particular indica- tors.