This article reviews research examining the influence of diversity on conflict and
cooperation within the context of the workplace. In particular, we describe how
heterogeneity in surface characteristics, such as race and gender, as well as
deeper characteristics, such as affect, experience, and knowledge, relate to key
workgroup processes and outcomes. Of particular interest is the disparate strength
and directionality of the effects reported in the literature. In an effort to provide
clarity to the confusion, we emphasize the roles of group longevity and the type
of diversity being examined. In addition, we recommend greater specificity with
respect to the particular group processes and outcomes being examined.
This article reviews research examining the influence of diversity on conflict andcooperation within the context of the workplace. In particular, we describe howheterogeneity in surface characteristics, such as race and gender, as well asdeeper characteristics, such as affect, experience, and knowledge, relate to keyworkgroup processes and outcomes. Of particular interest is the disparate strengthand directionality of the effects reported in the literature. In an effort to provideclarity to the confusion, we emphasize the roles of group longevity and the typeof diversity being examined. In addition, we recommend greater specificity withrespect to the particular group processes and outcomes being examined.
การแปล กรุณารอสักครู่..
![](//thimg.ilovetranslation.com/pic/loading_3.gif?v=b9814dd30c1d7c59_8619)