Now listen to the voice message.
You will hear: Hi, this is Marsha Syms. Um, I’m calling about my bank card. I went to the bank machine
early this morning, you know — the ATM (upspeak) ... because the bank was closed so only the machine
was open. Anyway, I put my card in the machine and got my money out....but then my card didn’t come
out of the machine. I got my receipt and my money but then my bank card just didn’t come out. And I’m
leaving for my vacation tonight so I’m really going to need it....I had to get to work early this morning, and
couldn’t wait around for the bank to open....Could you call me here at work, and let me know how
to get my bank card back? I’m really busy today, and really need you to call me soon. I can’t go on
vacation without my bank card. This is Marsha Syms at 555-1234. Thanks.
- show that you recognize the problem, and
• propose a way of dealing with the problem.