Noticeably, satisfaction of affective attributes and trust in the emotional dimension as well as self-concept connection in the symbolic dimension explicated by the SM-SBR model are proven the only basic relationship components that directly influence service brand loyalty. This exhibits the importance of emotionality and symbolism in the context of service brand marketing. Extant research also reports findings supplying similar evidence (e.g. Mattila and Enz, 2002; Dallimore et al., 2007; Han and Back, 2008). Therefore, particular attention should be paid to these two dimensions for building positive service brand relationships.