Declining interaction level
The declining interaction level was characterized in two
ways: as an interaction between the presence of technical
flair and viewing the patient as an object and as an interaction
between a lack of technical skills and viewing the
patient as a human being.
The interaction between the presence of technical flair
and viewing the patient as an object was expressed when
a participant spoke about a colleague: “She [a colleague]
is technically very skilled. She can manage everything
when it comes to technology and IT systems. Therefore,
she is our expert, but only when it comes to technique.
She has no interest in the patients. She cannot talk to
[understand] them [the patients]” (4).
The participant who spoke about the colleague was
later asked to elaborate on this statement and answered,
“Yes, you have a point there” (3). This colleague was
perceived as a skilled technician with technical flair. Her
lack of interest in vulnerable patients, however, is an
example of viewing the patient as an object.