OVERVIEW - HERSHEY'S ERP IMPLEMENTATION
FAILURE
When it cutover to its $112-million IT systems,
Hershey's worst-case scenarios became reality.
Business process and systems issues caused
operational paralysis, leading to a 19-percent
drop in quarterly profits and an eight-percent
decline in stock price. In the case study
analysis that follows, I use Hershey's ERP
implementation failure as a case study to offer
advice on how effective ERP system testing
and project scheduling can mitigate a
company's exposure to failure risks and related
damages