Comprehensive Solution Management
Solutions are bundles of products and related services that create
value greater than the sum of their parts.15 To offer a real solution,
not just a repackaging of existing products and services, four criteria must be met:
• Each solution is co-created with customers.
• It is therefore tailored to each customer.
• The relationship between customer and supplier is unusually
intimate and involves multiple relationships and connection
points across the companies.
• Suppliers accept some of the risk through performance-based
or risk-based contracts.