Some knowledge bases need to be structured. Examples are a knowledge base for standard
operating procedures in an organization, or a knowledge base for knowledge on good practices
in the health sector, or legal topics, or customer knowledge, etc. For structured knowledge
bases, a process needs to be set up and responsibilities assigned for people to capture
new learning and ideas, as new knowledge nominations, for people to filter and edit these
nominations, and for people to edit the knowledge topics. Some organizations even develop
very complex knowledge bases based on their own innovative knowledge base processes.
Knowledge bases can be simple or complex; structured with simple or sophisticated knowledge
processes; or unstructured, freely available on the web as wikis, for example, or developed as
expensive proprietary software, depending on the needs of the organization.