ITSM Admin permissions
An ITSM Admin must have AR System Administrator permissions to enable field configuration and perform general system level administrative tasks, such as configuration, setting up user accounts, and so on.
In addition, if an ITSM Admin provides administration for support groups, that person needs Struct Admin permissions.
ITSM Agent permissions
The following table lists the permissions that ITSM Agents must have:
Note
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An ITSM Agent needs one permission from each row in the following table.
A user ID can have more than one permission from each row in the table.