Thank you for your email on 17 September 2015 regarding the status of your Registered Article RQ106213117SG.
We regret to hear of your unpleasant experience and would like to extend our sincere apologies.
We would like to inform you that online inquiry can be raised only by the sender which is the origin country where the item has posted.
Please provide us the below required details so that we can raise an online inquiry on behalf of you